Fixed: Hetzner Account Rejected? [Detailed Guide 2026]

Recently I had tried to create an account on Hetzner because it provides quality VPS at competitive lower pricing. I had needed them for some SaaS projects. But I got rejected.

Oh man, it was shocking! It has been almost 6 years in the cloud VPS space. I have used many leading cloud platforms like Vultr, Kamatera, DigitalOcean, Linode, etc.

Never faced like the case.

I tried again to sign up but failed. Therefore, I decided to dig into the issue and figure out some reasons; if we care about it, we can be successful in the case.

Let’s get into the post.

Fixed: Hetzner Account Rejected

I sign up for the platform. They informed via the email

After escalating the issue, I got an explanation from them.

I contacted my colleague about your order. It was rejected because some of the information in it looked suspicious.

Let me explain.

Because of our very low prices, we at Hetzner Online unintentionally attract a lot of scammers and spammers who try to abuse our servers.

Our servers are powerful machines, so once they are in the hands of a scammer/spammer, they can do a lot of harm.

That is why we have to be very careful which orders we accept and which ones we reject. We have a responsibility to protect everyone on the Internet.

We use software to help us filter out suspicious orders. This helps us to greatly reduce abuse. To make sure that our system remains effective, we do not tell rejected customers the specific reason why they were rejected.

If I told a scammer, “We rejected you because you used a fake name,” then that scammer would simply find a real name, make a new order with us, and still be able to use our server for abuse.

This is why I will not tell you why your order was rejected. Please do not be offended. We do not tell anyone this information. We are simply trying to act as a responsible company and keep others on the Internet safe.

We reject orders that look fake from Germany, European countries, and elsewhere in the world. We reject hundreds of fake orders every week. Because we receive so many, we must make quick decisions and use our best judgment. We do not reject anyone to be mean or hurtful.

As you see, they refrain from revealing the exact reason in accordance with their terms and conditions. I dig deep down and find out the solutions that not only help to avoid rejection but also suspension for your current account.

Avoid the Following Things To Avoid Hetzner Account Rejection.

1. False Information – Although they try to hide many things, they clearly disclose one of the major reasons for suspension, which is wrong details. You should always fill in genuine information about you. Remember, if their system detects any dubious item, they may ask for a government ID to verify your real identity. If you’ve already filled out false details, you will lose the last chance.

2. Don’t Use VPN – Don’t use VPN, their security system is strong enough to detect VPN signups and ban the account.

3. Restricted State – If you live in some sanctioned or restricted areas, they will simply deny your account.

There are some reasons that account suspension occurs.

4. Account Hacked – A user from the Discourse official forum shared an unpleasant story. His VPS went off, the account was disabled, and his email address was changed to a temporary email address. His mistake was a weak password. Right now, you should set a very strong password, enable 2FA, and take back your VPS off-site periodically.

5. Server Misuse – Crypto mining, bot traffic, email spamming, mass automation without disclosure, hosting illegal content, installing harmful code, and using for DDoS attacks are prohibited and violate the TOS of Hetzner. Use the cloud platform for ethical work only.

6. Missed Payment – Missing payment is an unprofessional act. Every company reacts quickly to that. You should set a reminder about it and maintain enough account balance. If your current payment method is not working, consider changing it immediately.

Conclusion

Hetzner rejects accounts mainly due to export law violations, restricted locations, abuse complaints, or high-risk usage, and once suspended, new accounts are often auto-flagged.

Remember, as per TOC, Hetzner is not obliged to restore your account, transfer data, and provide an explanation after suspension or rejection.

So it’s better to be legitimate and create an account with real data for ethical work under allowed resource usage to avoid rejection and suspension in the long run.

Hetzner Alternative

Kamatera

Kamatera is one of the fastest-growing cloud platforms, which offers enterprise-grade cloud

Infrastructure. You can test it for free 30-day trial and experience its rock-solid performance, reliability, and security. However, the cloud platform comes with a foolproof support system, including 24/7 live chat, phone and email support.

Vultr

Vultr has been a big name for its great reliability and flexibility. It has 32 global data centers to offer you. Besides, you can pick Intel or AMD, add a GPU, or set up a CDN to unlock the highest performance. The cloud platform also offers to test them for 30 days at no cost.

FAQ

1: Why does Hetzner reject accounts without giving a clear reason?

Hetzner uses automated fraud-detection systems to filter suspicious signups. Because they attract scammers due to very low pricing, they intentionally do not disclose exact rejection reasons. Revealing details could help bad actors bypass their security checks, so legitimate users often receive only a generic explanation.

2: Can I create a new Hetzner account after rejection?

In most cases, no. Once your account or identity is flagged, new signups are often automatically rejected, even with different emails. Hetzner links data points such as IP address, location, payment method, and personal details. This is why creating multiple accounts after rejection usually fails.

3: What are the most common reasons for Hetzner account rejection or suspension?

The most common reasons include:

• Fake or inconsistent personal information
• Using a VPN or proxy during signup
• Living in a restricted or sanctioned region
• Abuse risk (crypto mining, spam, bots, DDoS, illegal content)
• Missed or failed payments
• Account security issues (weak password or hacked account)

Even experienced VPS users can get rejected if any of these triggers are detected.

4: How can I avoid Hetzner account rejection in the future?

To reduce rejection risk:

• Always use real, verifiable personal details
• Sign up without a VPN
• Use a valid payment method in your own name
• Enable 2FA and strong passwords
• Use servers only for ethical and TOS-compliant purposes
• Once rejected, Hetzner is not obligated to reinstate your account or explain further.

5: What is the best alternative if my Hetzner account is rejected?

If Hetzner doesn’t work out, reliable alternatives include

• Kamatera – Offers a 30-day free trial, enterprise-grade infrastructure, and excellent onboarding with 24/7 live support. Ideal for SaaS, WordPress, and production workloads.
• Vultr – Provides up to $100 free credit, 32 global data centers, AMD/Intel CPUs, optional GPU, and flexible scaling.

Both platforms are more transparent during signup and easier to get started with compared to Hetzner.