You had signed up for IONOS; you may not find the expected experience and performance. Then it is good to move to a better host. I would suggest that before deleting your IONOS account, you should test your new host as per expected performance. You can try some of the best free trials from the leading hosting companies.
Now let’s proceed.
Table of Contents
Unlock 5x More Performance
How To Delete IONOS Account
Getting rid of an IONOS account is a long process. But it follows a secure process to delete your account. We also advised you to take a proper backup of data so you can restore it to the new host.
1. Log in to your IONOS account, and click My Account.
2. Find Contract & Subscription and hit Display
3. In the service column, click the contract name.
4. Hit Cancel contract.
5. Select Cancel this entire contract.
6. Select any of the reasons that fit.
Follow the same process to revoke other active contracts.
7. Contact the support team and request to delete the account.
8. IONOS support team will verify your identity in order to delete your account authentically.
The process will require you to answer some security questions and provide your customer ID or last four digits of your credit card.
Transfer Domain or Pause Auto-renewal
If you own a domain, you should consider transferring it to your new host. 
Contrary to that, if you don’t require that domain, make sure auto-renewal is disabled. 
You can save yourself from unwanted charges and make the deletion process smooth.
IONOS Alternative
Kamatera has done a tremendous job in recent years. They have heavily invested in improving their cloud server performance, security, and reliability.
We noticed the result-oriented changes in our independent test, as their server was able to achieve God-level 100% uptime, TTFB ~20 ms and 1 core VPS handled 10k users in real time.
Diagonal scaling is their core identity, and 100+ one-click apps assist beginners in launching their first web property on the cloud. These two features eliminate the need for developers and allow you to choose exactly what resource you need.
You will find 24 global data centers, a cloud firewall, DDoS protection, and disaster recovery management protecting you from the front.
Moreover, if you get stuck somewhere, their support on calls, email, and live chat is ready to help you.
How To Get Refund From IONOS
If you fall under the 30-day money-back guarantee period, you’re eligible to get a refund without a question asked.
FAQ
1. Can I delete my IONOS account without canceling active contracts?
No. IONOS requires you to first cancel all active contracts and subscriptions tied to your account. This includes hosting plans, email services, and domain registrations. Once all contracts are terminated, you can request full account deletion through their support team. Skipping this step may prevent your account from being closed.
2. Do I need to back up my website before deleting my IONOS account?
Yes, absolutely. Once your account and hosting plan are canceled, all associated files, emails, and databases are permanently deleted. A professional hosting expert would always recommend creating a full backup (via cPanel, FTP, or IONOS backup tools) before initiating cancellation. This ensures smooth migration to your new hosting provider.
3. What happens to my domain names if I delete my IONOS account?
If you own domains with IONOS, you must either transfer them to your new host or disable auto-renewal. Otherwise, you risk losing control of the domains or being billed for unwanted renewals. If your new provider supports domain transfers, initiate the transfer before canceling your IONOS account.
4. Does IONOS offer a refund after account cancellation?
IONOS provides a 30-day money-back guarantee for most hosting services. If you cancel within this period, you can request a full refund—no questions asked. However, domain registrations, SSL certificates, and third-party services may not be refundable. Always confirm with their billing team before proceeding.
5. What are the best alternatives to IONOS for better performance?
If you found IONOS performance underwhelming, cloud-based VPS providers like Kamatera are worth exploring. Kamatera offers:
- 100% uptime reliability in our independent tests
- Diagonal scaling (flexible up & down resource allocation)
- 1-click deployment of 100+ applications
- 24 global data centers with enterprise-grade security
They also offer a 30-day free trial with $100 credit, which is perfect for testing before fully migrating
Meet Ravi Kumar, our web hosting and WordPress speed optimization guru with over 4 years of experience. He’s optimized 150+ websites, uncovering common VPS performance issues. Armed with insights, Ravi ensures smooth VPS experiences for all.